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All posts tagged "business week"


Thursday, February 25, 2010

Apple Earns #3 in Customer Service

Posted by Jeff Campbell in "Apple News" @ 11:00 AM

http://www.tuaw.com/2010/02/22/appl...service-survey/

"Apple has nailed down the number three spot on BusinessWeek's fourth annual customer service awards, falling in right behind LL Bean and insurance company USAA, and way above companies like Amazon and Dell. The awards were based on survey results from a few different places, and Apple scored an A+ in both Quality of Staff and Efficiency of Service thanks to its Genius Bars and helpful Specialists inside Apple Stores."

You can see the list here, and it shows that Apple has improved almost 10% from the 2009 ranking. For LL Bean they improved almost 11% from 2009 and USAA improved about 1.5%. 


Monday, June 1, 2009

Apple Tops The "Most Innovative" List Again

Posted by Jeff Campbell in "Apple News" @ 12:00 PM

http://www.tuaw.com/2009/05/28/busi...nnovative-list/

"Businessweek has posted a list of what they call the top 50 most innovative companies in 2009, and guess who is sitting right at the top of the list. Sure enough, it's our favorite computer maker -- according to the survey, taken by "senior executives around the world," Apple is number one, and the reason listed by 47% of respondents is the products. Not that surprising, no? From the iPhone to the unibody MacBooks right up to the new Shuffles, Apple's products ooze new concepts and features and ideas."

It's not too surprising that they are in the top five, but it is 2nd year in a row so that is impressive. Business Week has the top 50 list posted, and they came to their conclusions after going over survey results. The surveys, sent out by Boston Consulting Group. were given to 2,700 executives and asked 20 questions regarding products, customer experience and business models, among others. I'm sure that next years list may see Microsoft moving up dramatically, what with the introduction of the Zune HD this year <ducking>.


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