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All posts tagged "customer survey"


Monday, September 27, 2010

Take That Consumer Reports, J.D. Power Ranks iPhone Tops

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 08:00 AM

http://news.worldofapple.com/archiv...World+of+Apple)

"For the fourth consecutive year Apple has come top of the J.D. Power customer satisfaction survey within the smartphone category, the iPhone got a score of 800 out of a possible 1,000 points."

The headline is just a jab at the troll, but once again J.D. Power ranks the iPhone 800 out of 1000 in their customer satisfaction survey in the smartphone category, four years running. This despite the antenna issues with the iPhone 4.


Tuesday, May 11, 2010

#4 Isn't Bad When You Look at the Rest of the List

Posted by Jeff Campbell in "Apple News" @ 11:00 AM

http://www.tuaw.com/2010/05/10/appl...tailing-survey/

"This a bit of good news for Apple -- despite the numerous complaints seen day to day against the company, Apple's online store came in fourth in overall customer satisfaction in a recent survey."

This survey happened during a two-week period in February 2010, and the results show Apple ranked behind Netflix, Amazon and Avon to snag the number 4 spot. I can't say much about shopping at Avon (no, the Internet rumors are false), but the other three are stellar for customer service in my experience.


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