Apple Thoughts - News & Reviews on all things Apple

Be sure to register in our forums and post your comments - we want to hear from you!


Android Thoughts

Loading feed...

Laptop Thoughts

Loading feed...

Digital Home Thoughts

Loading feed...





All posts tagged "policy"


Wednesday, February 9, 2011

Apple Changes Return Policies

Posted by Jeff Campbell in "Apple Talk" @ 09:00 AM

http://www.zdnet.com/blog/apple/app...The+Apple+Core)

"The introduction of Personal Setup, a service for new users of Apple products in the Apple Retail Stores, has driven a big change in the company's strict return policies."

The new service, called Personal Setup, involves unboxing the very same items they used to charge a restocking fee on if returned opened, so it isn't really appropriate to charge that same fee since the opening of the product could have occurred inside the store. They still have the restrictions on non-Apple product returns and software (exchange only not return for refund after purchasing). You can find out more about it at this article from the ifo Apple Store site.


Wednesday, November 10, 2010

Water Damage Policy Change at Apple

Posted by Jeff Campbell in "Apple News" @ 03:00 AM

http://www.appleinsider.com/article...iew_policy.html

"Apple this week revised its internal support policy on iPod water damage, requiring that employees look for signs of damage beyond an activated liquid contact indicator."

The language change reads "When an Apple Retail Store or AppleCare Repair Center checks for liquid damage, if the Liquid Contact Indicator (LCI) inside the headphone jack has been activated, the iPod must be inspected for additional signs of liquid damage." Not necessarily a bad thing for consumers, since now you won't be turned down for warranty work based on the indicator alone, they will check further for additional water exposure signs.


Thursday, May 20, 2010

You Can Now Buy an iPad With Money, Real Money

Posted by Jeff Campbell in "Apple News" @ 10:00 AM

http://gizmodo.com/5543257/apple-fi.../full+(Gizmodo)

"Until now, you could not purchase an iPad with cash. Instead you had to swipe a credit card and make it easier for Apple to make sure that you're obeying the two-iPads-per-person limit."

This changed because a woman named Diane Campbell went into the Palo Alto CA store to purchase an iPad, with of all things cash, and was politely turned away. This was one way the company used to enforce the two iPad per person policy, but it wasn't very well thought out. So they reversed it and rightly so, and in the process Diane Campbell was hand delivered a free iPad for her trouble. Nice.


Wednesday, December 31, 2008

Why We Won't Write About the Jobs Rumor

Posted by Vincent Ferrari in "Apple Thoughts Site Updates" @ 08:00 AM

Seeing as Apple Thoughts is relatively new to the scene, I felt it important to clarify why you didn't see us parroting the Steve Jobs rumor from yesterday (contrary to the insane speed with which it spread around the web).

We generally won't report on rumors (and if we do, we always make it super clear that we're not taking a position on them either way) unless they come from a super reliable source (preferrably multiple reliable sources). When I worked for the Apple Phone Show as a Producer and Writer, we were under strict orders to never post a single solitary rumor unless we knew the source and could take heat if it turned out to be untrue. I've let that stick with me to the point where I believe that's the direction I want to take Apple Thoughts in as well.

Ultimately, editorial discretion falls at my feet. For too long, I've watched many Apple-related sites report outrageous and ridiculous rumors as long as they could say they got it from someone or somewhere else. To me, that's as bad as starting a rumor yourself and you're not shielding yourself by not being the source. The Apple blogosphere and news sites live and die by rumors and innuendo, but we won't. I hold myself and my Editors to a higher standard. That may mean we miss a few things or when the broken clock is right for the second time in a day and one of the rumor sites hits one on the nose we'll be second to report it, but that's a sacrifice I'm willing to make to maintain our integrity and keep the trust of our readership.

I'd like to hear your thoughts on this as well, so don't hesitate to leave them in the comments. I do hope you understand where I'm coming from here, and thank you so much for making this site the quick success it has already become. 2009 is going to be a big year for us and I want each and every one of you to be a part of it.


Featured Product
News Tip or Feedback?

Contact us

Other Apple Resources

All iOS News

iPhone Life

Thoughts Media Sites

Windows Phone Thoughts

Digital Home Thoughts

Zune Thoughts

Apple Thoughts

Android Thoughts

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Sponsored links