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All posts tagged "service"


Wednesday, May 4, 2011

Wuala: The Best Alternative to Dropbox?

Posted by Jason Dunn in "Digital Home Software" @ 03:00 PM

http://lifehacker.com/#!5798179/wua...xtra-free-space

If you're looking to get more bang for your buck than what Dropbox offers, Wuala might be worth checking out: their prices are cheaper, they have more "in-between" pricing in terms of storage, and they cover the Windows, OS X, iOS, and Android platforms. Perhaps the coolest thing they've done though is allow you to offer Wuala the use of your hard drive; if you give them 100 GB of space on a your always-on computer (that's an important part), you'll get 70 GB of storage on their servers. Given how cheap local storage is, that seems like a good deal to me! I'm a very happy Dropbox user, but I find myself tempted by this...how about you?


Friday, March 12, 2010

Apple Number One in Tech Support

Posted by Jeff Campbell in "Apple News" @ 09:00 AM

http://www.macworld.com/article/147...l?lsrc=rss_main

"I have the greatest respect for the men and women behind Apple's tech support. Despite having one of the toughest jobs in the industry, they've always been extremely efficient and courteous in solving my own problems."

And the subscribers to Consumer Reports apparently agree with your sentiments, ranking Apple number one in their survey that rated problems solved, phone waits, phone staff and online support. Approximately 3,700 subscribers surveyed in laptop and also desktop support ranked Apple tops in each. The laptop score was 86 out of 100, and for desktop they scored 87 out of 100. These are up from last years numbers of 84 and 81 respectively.


Wednesday, January 6, 2010

Good Luck Getting Your Lost or Stolen iPhone Back

Posted by Jeff Campbell in "Apple News" @ 08:00 AM

http://appadvice.com/appnn/2010/01/...etting-it-back/

"Traveling around with your Apple gear makes you a prime target for thieves of all kind, but this is kind of obvious. On the other hand, what you may not know is that if your stolen gear gets sent to Apple for repair, it doesn't mean you're getting it back."

In reading the comments to this post, which originally came from The Consumerist, I was really annoyed at how many hoops the person had to go through and all for naught. And adding to the annoyance it brought back the memory of a stolen iPhone a year or so ago that I was dealing with. In my case, it was one of the original iPhones, a police report was filed and I was given a case number. I then thought to myself, "Self, why not call Apple and they can flag this iPhone in case someone tries to get it serviced?" Well they wouldn't do it and told me nothing they could do about it, sorry! Seemed silly they couldn't flag it, but then on the other hand it might be too much trouble especially if the iPhone were recovered, I forgot to tell Apple, and then I needed service and couldn't get it. And on Apple's end, keeping track of all of it plus making sure they have valid documentation...oh it would be a nightmare for Apple.

The folks over at TUAW updated their story today. It appears Apple is working with law enforcement to get the iPhone back, but it took the victim sending an email to Steve Jobs to get the ball rolling. Here is the link to that story.


Tuesday, December 8, 2009

Mark the Spot for AT&T Problem Areas With This App

Posted by Jeff Campbell in "Apple Software (iPhone/iPod Touch)" @ 10:00 AM

http://www.macdailynews.com/index.p...pot_iphone_app/

"AT&T's 'Mark the Spot' app for Apple iPhone is designed to provide customers a means to give feedback on network user experiences to AT&T."

Well I'm all for improving the service based on the many reports of problems and dissatisfaction, so hopefully this helps in that regard. It sure makes it easy to report problems, much better than waiting on hold to voice your complaints, as long as they actually do something with the data.


Thursday, October 22, 2009

R.I.P PowerPC

Posted by Jeff Campbell in "Classic Apple" @ 10:00 AM

http://www.9to5mac.com/power_pc_dead_dead_dead

"Apple has updated its list of Mac and other products it considers vintage and/or obsolete. The company will cease providing any product support or spare parts for these models from next month."

Image Credit: FreeFoto

I guess it's pretty appropo that we are talking about old Macs going to the graveyard this close to Halloween, and with this updated list the PowerPC is pretty much gone. Any product that was discontinued more than five but less than seven years is considered vintage, while any product discontinued over seven years is considered obsolete. Apple has a list on their site as well. Interesting to note that they can consider products vintage and not provide support, except if it was purchased in California and it falls under a certain statute. No other state has that qualifier.


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