Thursday, January 14, 2010
Posted by Jeff Campbell in "Apple News" @ 10:00 AM
"Apple's retail "experts" -- a new position that will serve as a roaming counterpart to existing "geniuses" at brick-and-mortar locations -- are expected to debut in stores in a matter of weeks, people familiar with the matter have told AppleInsider."
This position was initially only available to current employees but it appears they are opening it up to the general public. They expect to have experts in place in about two weeks, and will be out mingling with customers instead of being behind the counter at the Genius Bar. I'm not sure about you, but I welcome this change so that I don't have to wait in line to get general questions answered. Although the employees I've dealt with on the floor in my experience have been pretty knowledgeable, they still only go so far before having me make a Genius Bar appointment. I'm hoping the Expert will be able to bridge the gap.