Thursday, February 25, 2010
Apple Earns #3 in Customer Service
Posted by Jeff Campbell in "Apple News" @ 11:00 AM
"Apple has nailed down the number three spot on BusinessWeek's fourth annual customer service awards, falling in right behind LL Bean and insurance company USAA, and way above companies like Amazon and Dell. The awards were based on survey results from a few different places, and Apple scored an A+ in both Quality of Staff and Efficiency of Service thanks to its Genius Bars and helpful Specialists inside Apple Stores."
You can see the list here, and it shows that Apple has improved almost 10% from the 2009 ranking. For LL Bean they improved almost 11% from 2009 and USAA improved about 1.5%.