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All posts tagged "acsi"


Wednesday, September 22, 2010

Customers Love Their iPad

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 09:00 AM

http://www.9to5mac.com/27658/ipad-i...e+Intelligence)

"Speaking of the change-everything iPad as I seem to from time-to-time AT&T has some interesting wit and repartee for us - alleging there's already over half a million iPads on its US 3G network - meanwhile the survey results are in and the iPad is (I can feel blushes in Cupertino) the highest-scoring product a leading consumer satisfaction index has ever tracked."

According to the ACSI (American Customer Service Index), the recent ranking of 86 out of 100 recently given to Apple, was in no small part to the introduction of the iPad to the masses. This also made the iPad the highest scoring product they have ever scored. I'm not surprised.


Apple Gets High Score On American Customer Satisfaction Index

Posted by Joe Johaneman in "Apple News" @ 06:30 AM

http://www.electronista.com/article...users.climb.up/

"Apple today managed to get its best-ever score on the American Customer Satisfaction Index (ACSI) and maintain its lead over Windows PCs. Happiness with Macs climbed from 84 points last year to an all-time high of 86 this year. It has a nine-point lead over the maximum 77 point score for Windows PCs, the largest gap of any category in the ACSI."

Acer, Dell and HP, plus the aggregate of smaller PC creators all reached the 77 mark. They all improved due to Windows 7, but Apple is still ahead. I'm not surprised, considering how great my iMac has been, and how great the customer service at our nearest store is. I'm glad to see the competition is starting to move up as well. Competition is good for everyone and will drive more innovation. It's a win-win for the consumer.

Tags: acsi

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