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All posts tagged "dropped calls"


Monday, August 9, 2010

Are You Getting Dropped Calls From Your 3GS?

Posted by Jeff Campbell in "Apple Software (iPhone/iPod Touch/iPad)" @ 05:00 AM

http://reviews.cnet.com/8301-19512_...d&subj=MacFixIt

"The Los Angeles Times reported Thursday that Apple has not heard of any issues regarding iOS 4 on the iPhone 3GS. This may come as a shock to the nearly 1,000 replies on a single Apple Support Discussions forum thread where users are complaining of random reboots in the middle of calls after installing the update."

These types of situations drive me crazy. On one hand, Apple reps and support say they have not heard about any problems, yet on the other hand you have numerous postings on the support forum about this very problem. The disconnect between the two groups is very annoying sometimes. How about you 3GS owner, have you experienced your calls dropping? Or any other problem for that matter if you have upgraded to iOS 4 on your 3GS?


Thursday, July 22, 2010

AT&T Begrudgingly Releases Dropped Call Statistics

Posted by Michael Knutson in "Apple News" @ 10:00 AM

http://www.appleinsider.com/article..._call_data.html

"While Apple's chief executive Steve Jobs said AT&T wouldn't let him reveal its proprietary data about dropped call statistics for competitive reasons, the mobile provider has revealed some numbers in an effort to defend its network from poor dropped call scores collected by ChangeWave."

image(s) credit: CanStockPhoto

Very interesting article! Reminds me of the stories that I've heard and read about business metrics and statistics: "... we don't like these numbers that we're seeing; let's commission another company to collect information from subscribers to see how we're REALLY doing." AT&T wasn't particularly pleased with the results of a study from ChangeWave showing that their rate of dropped calls was higher than the competition. This was a survey of 4,040 smartphone users who were asked to report their own percentage of calls dropped. Is 4,040 users a statistically valid sample?

Another study contradicted this first set of results, and showed that AT&T's reliability was much, much closer to the industry leaders, or to use real world data, was a "difference of less than two (2) calls [dropped] out of 1,000." The study emphasized that location (cell tower proximity) is a major factor in call quality and reliability, so, the bottom line is that calls will get dropped, especially in areas of "lesser" coverage.


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