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Wednesday, January 5, 2011

Apple Introduces Support Profiles Online

Posted by Jeff Campbell in "Apple News" @ 10:41 AM

http://www.macworld.com/article/156...l?lsrc=rss_main

"Getting technical support for your Apple products has become a bit easier with the introduction of the new Apple Support Profile Website. This site provides one-stop shopping for you to check the registration and warranty status of all of your Apple products. If you have a repair or support issue in progress, you can review Apple's records about the issue right from your Web browser."

Nice to have this all in one place, very handy and long overdue. You can also manually register devices that may not be under your profile, and it will detect the serial number of the Mac you are using to access the site, although it doesn't work the same with iOS devices. They tie this all in to your phone number (with your permission of course) so when you call using that phone they have all your info at the ready. In the US, you can also opt to have updates sent to you via text message. To get started, head here to begin the process.


Thursday, November 13, 2008

Hello World!

Posted by Lita Kaufman in "Apple Thoughts Site Updates" @ 08:00 AM

Lita Kaufman, forced to write about herself in first person, has this to say about her Apple cred:

I am a New York based attorney and a proud Mac user for over 23 years, which means I fit into the cliché of an Apple product owner all too easily. My introduction to the world of Apple and Macintosh came in August, 1985, when as a graduate student in Medieval and Early Modern History, I volunteered to be my department's representative to the new Social Sciences computer lab. The lab, like Noah's ark, featured two each of IBM PC ATs, Osbornes, Franklins, Apple IIs and a strange looking computer called a Macintosh. The attraction was instantaneous, and since there was no version (at that time) of SPSS (Statistics Package for the Social Sciences) for the Mac, I had near exclusive use of the little computer. That situation lasted only until a Laser Writer arrived, and the half-dozen candidates working on their PhDs on the lab's other computers promptly got into fist fights over time slots to re-type their dissertations on the Macintoshes.

The first Mac I owned was the iconic 512ke, and my dearest companion through law school, and eventually replaced by a Mac SE in 1989. Ever the maverick, I elected not to have an internal hard drive, but opted to purchase a 100 MB external Jasmine hard drive. When talking was about my new computer at a cocktail party, an appalled co-worker asked me what in the world I would need all that disk space for. I shrugged and simply replied, "stuff."

My fascination with both Macs and storage is still a running joke among my friends and colleagues. I have the firm belief that an unmounted hard drive is a crime against nature. My current rig includes a 2.66 ghz quad-core Mac Pro, a pair of Apple Cinema Displays, 10 terabytes of hard drive space (just because, you know, it never hurts), a 17" MacBook Pro, an AppleTV, 180 gb iPod Classic, and an iPhone 2G. That doesn't include the layabouts that I can't bear to part with - the G5 tower, G4 iBook, 15" PowerBook, and the worst Macintosh ever made - the Performa 550.


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