Wednesday, September 22, 2010
Posted by Joe Johaneman in "Apple News" @ 06:30 AM
"Apple today managed to get its best-ever score on the American Customer Satisfaction Index (ACSI) and maintain its lead over Windows PCs. Happiness with Macs climbed from 84 points last year to an all-time high of 86 this year. It has a nine-point lead over the maximum 77 point score for Windows PCs, the largest gap of any category in the ACSI."
Acer, Dell and HP, plus the aggregate of smaller PC creators all reached the 77 mark. They all improved due to Windows 7, but Apple is still ahead. I'm not surprised, considering how great my iMac has been, and how great the customer service at our nearest store is. I'm glad to see the competition is starting to move up as well. Competition is good for everyone and will drive more innovation. It's a win-win for the consumer.