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All posts tagged "support"

Monday, January 30, 2012

Apple Excels in Enterprise, Leaving Android in the Dust

Posted by Jeff Campbell in "Apple Software (iPhone/iPod Touch/iPad)" @ 03:00 AM

"In the consumer market, Apple's iOS and Android's licensees have engaged in a consumer tug of war over sales. Among enterprise buyers however, Apple has maintained extensive lead that is only strengthening."

Interesting read on how Apple has maintained marketshare and in fact increased it over Android when it comes to the enterprise market.

Tuesday, May 24, 2011

Apple Support Document Posted to Detail Mac Defender Removal

Posted by Jeff Campbell in "Apple Software (OS X)" @ 08:13 PM

"Apple has posted a support document explaining how to "avoid or remove" Mac Defender and stated it would release an update to Mac OS X to automatically find and remove the malware."

You can find out what Apple says at the support document site here, but basically they describe Mac Defender as a phishing scam using redirects to trick you into believing your computer has a virus. Then you get conned into buying a product to remove the virus only to find out that they never had a virus in the first place, or at least I would hope they find out they got conned. The support document details steps on removal of this crap, or you can wait until the OS X update that will be coming out "soon" that will find and remove this malware and others like it for you.

Monday, April 18, 2011

Apple Creates Support Communities Versus Support Discussions

Posted by Jeff Campbell in "Apple News" @ 02:00 AM

"Apple took their support discussions website down this Friday morning and now it is back up."

But it isn't what it used to be, and it appears to be better. They have replaced the discussions board with what they are calling Apple Support Communities. And as the name suggests, the pages are arranged by "community." You still have responses like the old support boards but now you also have a quick answer feature that allows you to reply quickly to any post. You can also set it up to receive emails when your question has a reply. The index, to me anyway, looks a lot cleaner and less confusing than the previous version so I'm hoping this new version will be a lot easier to navigate and find answers from. What are your thoughts?

Tuesday, March 1, 2011

MBA Video Problems Persist

Posted by Jeff Campbell in "Apple Laptops" @ 04:00 AM

"I've had my 13-inch MacBook Air since they were first released and although I encountered video problems initially after the plethora of updates that Apple has released the video problems haven't returned."

I've never used my MacBook Air in this manner, since my larger monitor bit the dust and I have yet to replace it. But I would use it and find it slightly annoying if all I got was something like the photo above. The discussion thread at Apple Support is fairly large at over ten pages now so it's not an isolated incident. Anyone out there experiencing this sort of problem with your MacBook Air?

Wednesday, January 5, 2011

Apple Introduces Support Profiles Online

Posted by Jeff Campbell in "Apple News" @ 10:41 AM

"Getting technical support for your Apple products has become a bit easier with the introduction of the new Apple Support Profile Website. This site provides one-stop shopping for you to check the registration and warranty status of all of your Apple products. If you have a repair or support issue in progress, you can review Apple's records about the issue right from your Web browser."

Nice to have this all in one place, very handy and long overdue. You can also manually register devices that may not be under your profile, and it will detect the serial number of the Mac you are using to access the site, although it doesn't work the same with iOS devices. They tie this all in to your phone number (with your permission of course) so when you call using that phone they have all your info at the ready. In the US, you can also opt to have updates sent to you via text message. To get started, head here to begin the process.

Monday, July 12, 2010

Apple Offers Repair or Replacement for Faulty Time Capsules

Posted by Jeff Campbell in "Other Apple Hardware" @ 10:22 AM

"Customers who bought a faulty Time Capsule in 2008 may be entitled to a free repair or replacement of their hardware, and those who previously paid for a fix could receive a refund, according to a recently updated Apple support document."

Relating to issues regarding units not powering on, or shutting down unexpectedly soon after turning the unit on, Apple is now prepared to offer free repairs or free units per this support document [link]. If your Time Capsule has a serial number falling within the range of XX807XXXXXX - XX814XXXXXX then you are one of the lucky (or unlucky I supposed if you have been having problems) ones.

Wednesday, June 30, 2010

Thanks for the Ride iOS 2.X

Posted by Jeff Campbell in "Apple Software (iPhone/iPod Touch/iPad)" @ 08:00 AM

"Apple has announced via their iOS Developer newsfeed that iOS apps that were developed and compiled for iOS 2.x will no longer be supported."

Developers are also being told that, if their apps aren't rebuilt in Xcode targeting iOS 3.x or later they risk getting their apps removed from the iTunes store. Time to move on developers.

Friday, March 12, 2010

Apple Number One in Tech Support

Posted by Jeff Campbell in "Apple News" @ 09:00 AM

"I have the greatest respect for the men and women behind Apple's tech support. Despite having one of the toughest jobs in the industry, they've always been extremely efficient and courteous in solving my own problems."

And the subscribers to Consumer Reports apparently agree with your sentiments, ranking Apple number one in their survey that rated problems solved, phone waits, phone staff and online support. Approximately 3,700 subscribers surveyed in laptop and also desktop support ranked Apple tops in each. The laptop score was 86 out of 100, and for desktop they scored 87 out of 100. These are up from last years numbers of 84 and 81 respectively.

Wednesday, February 3, 2010

Natural Progression or Dirty Trick? You Be The Judge

Posted by Jeff Campbell in "Apple Software (OS X)" @ 12:00 PM

"Google Jan. 29 said it would cease fully supporting Microsoft Internet Explorer 6.0 for its Google Docs and Google Sites applications March 1. This pledge extends to other older Web browser versions, including Mozilla Firefox 2.0, Apple Safari 2.0, as well as Google's own Chrome 3.0. The move is Google's push to rid the messaging and collaboration world of the dated, insecure IE6 and put Google Chrome in its place. Chrome has 4.63 percent of the browser market and would love to chomp away at IE's 63 percent share."

Doesn't seem on the surface to be anything as sinister as forcing their way into marketshare, appears to me like its natural progression of things as software advances. But I suppose since IE 6 has over 60% of the market for browsers that it would be natural to assume Google was up to some skullduggery wouldn't it? What are your thoughts? 

Tuesday, February 2, 2010

Apple Acknowledge Yellow Tint Problem on iMacs

Posted by Jeff Campbell in "Apple Desktops" @ 09:00 AM

"Last November, Robert McGovern bought a 27-inch iMac equipped with a quad-core Core i7 processor. When it arrived 12 days later, McGovern, a British citizen living in Germany, happily went about setting up his new desktop machine. That happiness lasted about half-an hour."

At that time he found out his screen was getting a yellowish tint along the edge and joined the many (at least from what the discussion board responses are showing) customers that are reporting the same problem to Apple. The biggest hurdle in these types of cases is to get Apple to acknowledge that a problem exists. Well now they have and are in the process of getting these machines fixed, however the turnaround on the 27-inch iMac for example, is about three weeks. If you want to find out if your machine may be one of the potentially jaundiced ones, check out this chart. There is also a lengthy write-up over at Gizmodo on this issue.

Tuesday, December 8, 2009

Apple Wins Laptop Support Wars

Posted by Jeff Campbell in "Apple Laptops" @ 09:00 AM

"Remember when Apple Chief Operating Officer Tim Cook described netbooks as ‘junky' at a time PC makers were flooding the market with the low-cost computers? A new reliability survey seems to defend Apple's decision to avoid entering the netbook arms race. Apple has earned the top spot as most reliable computer maker, dethroning ASUS, creator of the Eee PC netbook."

Apple scored 374, which put them ahead of ASUS on the study, which tracks both computer construction and support after the sale. Apple has about 9% of the market in the US and 2.4% of the service calls, whereas HP, for example, accounts for 24.9% of the sales with 18.5% of service calls. The rankings were Apple, Lenova, ASUS, Toshiba with HP and Compaq tied for 5th place.

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