Apple Thoughts: Apple Leads in Customer Satisfaction

Be sure to register in our forums and post your comments - we want to hear from you!


Android Thoughts

Loading feed...

Laptop Thoughts

Loading feed...

Digital Home Thoughts

Loading feed...



Thursday, February 19, 2009

Apple Leads in Customer Satisfaction

Posted by Vincent Ferrari in "Apple Talk" @ 11:00 AM

http://www.appleinsider.com/article...ion_survey.html

"ChangeWave's survey also asked recent buyers to rank their new PC purchase as being very satisfied, somewhat satisfied, somewhat unsatisfied, or very unsatisfied. Apple claimed the top spot with 81% saying they were very satisfied, compared to figures of 67% to 50% from other top PC manufacturers."

Those numbers are astonishing. Only half of Lenovo buyers are happy with their 90 day old purchases? I'm sorry, but when the best numbers for PC manufacturers are held by ASUS at 67% satisfaction, that's a problem. The challenge for PC manufacturers will be figuring out what exactly people are unhappy with and making changes to fix it. No one should be that unhappy with their new computer that close to the return period.


Featured Product
News Tip or Feedback?

Contact us

Other Apple Resources

All iOS News

iPhone Life

Thoughts Media Sites

Windows Phone Thoughts

Digital Home Thoughts

Zune Thoughts

Apple Thoughts

Android Thoughts

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Reviews & Articles

Loading feed...

News

Loading feed...

Sponsored links