Friday, March 12, 2010
Apple Number One in Tech Support
Posted by Jeff Campbell in "Apple News" @ 09:00 AM
"I have the greatest respect for the men and women behind Apple's tech support. Despite having one of the toughest jobs in the industry, they've always been extremely efficient and courteous in solving my own problems."
And the subscribers to Consumer Reports apparently agree with your sentiments, ranking Apple number one in their survey that rated problems solved, phone waits, phone staff and online support. Approximately 3,700 subscribers surveyed in laptop and also desktop support ranked Apple tops in each. The laptop score was 86 out of 100, and for desktop they scored 87 out of 100. These are up from last years numbers of 84 and 81 respectively.