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All posts tagged "repair"

Thursday, April 28, 2011

A See-Through iPhone 4 from iFixit

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 03:00 AM

"Apple engineers went to great lengths to conceal the innards of the iPhone 4 with an elegant glass case that looks like a cool black monolith, but now teardown wizards over at iFixit have tweaked that design in order to expose the guts of the handset to the world."

I suppose if the back of my iPhone 4 were damaged, this might be a nice option, and cheaper than a regular repair since the glass panel sells for $29.95 USD. A caveat though, this will only work on the GSM iPhones due to the layout change with the CDMA version, sorry Verizon customers! You can find out more at the iFixit site.

Wednesday, November 24, 2010

Fixit Yourself

Posted by Jeff Campbell in "Other Apple Hardware" @ 04:00 AM

"Concerned with the growing problem with eWaste? Want the ability to upgrade and repair your own electronics? Believe that the throw-away mentality needs to change for the sake of sustainability?"

If you answered yes to any of the above questions, or you just want to save yourself a few bucks, then you might want to check out the online repair manuals offered by iFixit. I'm all for saving a few bucks, but some stuff I want to leave to the professionals, or at least someone that has the right tools for the job.

Tags: hardware, repair, , ifixit

Tuesday, September 28, 2010

ATI Graphics Card Issue for Mac Pro Finally Addressed by Apple

Posted by Jeff Campbell in "Apple Desktops" @ 09:00 AM

"Apple recently posted a support document acknowledging an issue with ATI X1900 XT graphics cards that shipped with Mac Pro systems between August 2006 and January 2008."

If you have one of the affected machines, make sure you get it in sooner than later, as the program lasts from three years from date of purchase or until January 31, 2011, whichever provides longer coverage. If you have already swapped out your card, you can dig up the old one (if you still have it) and bring it in to any Authorized Service Provider or Apple retail store and get some cash back. More info here [link].

Wednesday, September 15, 2010

The Express Lane is Now Open

Posted by Jeff Campbell in "Apple Articles & Resources" @ 04:00 AM

"Apple has introduced a new Express Lane service to its customer support system, an online engine that should help customers find the support they need."

If you have Apple products still under warranty, the service is free. The system works pretty simply, just select the product you want help with and work through the options until you get the information you need. You can also search the products you have registered as well as previously submitted cases.

Friday, August 20, 2010

Fix TomTom Car Kit to Work With iPhone 4

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 06:00 AM

"I was gutted to find this morning that my brand new iPhone 4 didn't work with my beloved TomTom Car Kit - the best automotive cradle/charger for the iPhone, bar none."

Imagine his delight when he fixed the problem, with a simple piece of velcro. You can also use a small piece of foam, as all you need to do is create enough of a barrier to force the iPhone 4 to make the connection with the car kit. Simple. And cheap.

Monday, July 12, 2010

Apple Offers Repair or Replacement for Faulty Time Capsules

Posted by Jeff Campbell in "Other Apple Hardware" @ 10:22 AM

"Customers who bought a faulty Time Capsule in 2008 may be entitled to a free repair or replacement of their hardware, and those who previously paid for a fix could receive a refund, according to a recently updated Apple support document."

Relating to issues regarding units not powering on, or shutting down unexpectedly soon after turning the unit on, Apple is now prepared to offer free repairs or free units per this support document [link]. If your Time Capsule has a serial number falling within the range of XX807XXXXXX - XX814XXXXXX then you are one of the lucky (or unlucky I supposed if you have been having problems) ones.

Wednesday, June 23, 2010

iPhone 4 Buyers, Check Your Screens!

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 06:00 PM

"As customers begin to receive their iPhone 4 shipments, some users have already reported problems with the LCDs."

I certainly wouldn't be happy if my screen had one of these areas on it. The support forums at Apple already have posts about this problem, and with all the shortages, replacements are anyone's guess! Just the same, I'll be inspecting mine before I leave the Apple Store tomorrow.

Monday, May 24, 2010

Mission Repair, Warranty for Your iPhone (iPad Coming Soon)

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 10:00 AM

"Mission Repair, an award-winning repair center for popular consumer electronic products, announced a special two-year maintenance performance guarantee service for the popular iPhone. The new program goes above and beyond the iPhone extended warranty available from the manufacturer by including coverage for broken glass."

Sounds like a good option, especially if you have an older iPhone that is out of warranty. But it isn't bad insurance for new iPhones or iPod Touches either, especially when it costs $199.00 USD to replace the glass on one at an Apple Store. They also provide repairs for laptops and are going to be providing iPad plans in the future. If you have questions, check out the FAQ.

Monday, March 1, 2010

Apple Speaks About the 27-inch iMac Problem

Posted by Jeff Campbell in "Apple Desktops" @ 08:00 AM

"Unless you've been hiding in a cave, you'll have known that Apple was having serious issues with that gorgeous new 27-inch iMac that they released for the holidays last year (but got pulled during the holiday shopping season)."

And now Apple has said that due to "production problems" there were some issues and if you are affected, contact Apple Care. At least now you have an outlet to get your iMac fixed or replaced, officially. If you are concerned you might have one, you can go to this test and find out. If any part appears yellow, you may have one of the problem iMacs.

Thursday, February 18, 2010

MacBook Owners Circa 2006 and 2007, Check Your Hard Drive

Posted by Jeff Campbell in "Apple Laptops" @ 09:00 AM

"Mea culpa. If you bought a MacBook between 2006 and 2007 and your hard drive sounds like an unoiled rock tumbler trying to work its way through a belly full of rusty bolts, you could be eligible for a free replacement, courtesy of Apple."

According to Apple, a "very small percentage of plastic MacBooks may fail under certain conditions." So they are offering to replace the hard drive if you bring it in to a Genius Bar. The MacBooks in question are both the black and the white ones that were sold between May 2006 and December 2007. According to this page at Apple, the diagnosis is fairly simple: your computer stops working and at boot up, it displays a folder icon with a question mark on it. If you have already paid for a repair for this, you might be able to get a refund, and they are extending the eligibility to three years from purchase or August 15, 2010, whichever is longer.

Tuesday, February 2, 2010

Apple Acknowledge Yellow Tint Problem on iMacs

Posted by Jeff Campbell in "Apple Desktops" @ 09:00 AM

"Last November, Robert McGovern bought a 27-inch iMac equipped with a quad-core Core i7 processor. When it arrived 12 days later, McGovern, a British citizen living in Germany, happily went about setting up his new desktop machine. That happiness lasted about half-an hour."

At that time he found out his screen was getting a yellowish tint along the edge and joined the many (at least from what the discussion board responses are showing) customers that are reporting the same problem to Apple. The biggest hurdle in these types of cases is to get Apple to acknowledge that a problem exists. Well now they have and are in the process of getting these machines fixed, however the turnaround on the 27-inch iMac for example, is about three weeks. If you want to find out if your machine may be one of the potentially jaundiced ones, check out this chart. There is also a lengthy write-up over at Gizmodo on this issue.

Wednesday, January 6, 2010

Good Luck Getting Your Lost or Stolen iPhone Back

Posted by Jeff Campbell in "Apple News" @ 08:00 AM

"Traveling around with your Apple gear makes you a prime target for thieves of all kind, but this is kind of obvious. On the other hand, what you may not know is that if your stolen gear gets sent to Apple for repair, it doesn't mean you're getting it back."

In reading the comments to this post, which originally came from The Consumerist, I was really annoyed at how many hoops the person had to go through and all for naught. And adding to the annoyance it brought back the memory of a stolen iPhone a year or so ago that I was dealing with. In my case, it was one of the original iPhones, a police report was filed and I was given a case number. I then thought to myself, "Self, why not call Apple and they can flag this iPhone in case someone tries to get it serviced?" Well they wouldn't do it and told me nothing they could do about it, sorry! Seemed silly they couldn't flag it, but then on the other hand it might be too much trouble especially if the iPhone were recovered, I forgot to tell Apple, and then I needed service and couldn't get it. And on Apple's end, keeping track of all of it plus making sure they have valid documentation...oh it would be a nightmare for Apple.

The folks over at TUAW updated their story today. It appears Apple is working with law enforcement to get the iPhone back, but it took the victim sending an email to Steve Jobs to get the ball rolling. Here is the link to that story.

Friday, December 18, 2009

iFixIt's Christmas Present to You, and Me

Posted by Jeff Campbell in "Apple Articles & Resources" @ 07:00 AM

"The website "iFixIt" has been a goldmine of information and how-to instructions for repairing various models of Macintosh that have been released over the years, starting with the "Pismo" PowerBook G3 in 2004. Their take-apart manuals have been filled with detailed photographs and illustrations that clearly show the steps for replacing parts, and accessing components for servicing. On December 15th, they licensed all of their repair manuals to the public for free."

Quite possibly "the largest free release of repair documentation ever," iFixIt announced the gift yesterday on their blog. They do have a ton of information, with manuals for 91 Mac models, 34 iPods and several iPhones. Nice resource and now under the Creative Commons BY-NC-SA License you can access it for free.

Tuesday, December 8, 2009

Apple Wins Laptop Support Wars

Posted by Jeff Campbell in "Apple Laptops" @ 09:00 AM

"Remember when Apple Chief Operating Officer Tim Cook described netbooks as ‘junky' at a time PC makers were flooding the market with the low-cost computers? A new reliability survey seems to defend Apple's decision to avoid entering the netbook arms race. Apple has earned the top spot as most reliable computer maker, dethroning ASUS, creator of the Eee PC netbook."

Apple scored 374, which put them ahead of ASUS on the study, which tracks both computer construction and support after the sale. Apple has about 9% of the market in the US and 2.4% of the service calls, whereas HP, for example, accounts for 24.9% of the sales with 18.5% of service calls. The rankings were Apple, Lenova, ASUS, Toshiba with HP and Compaq tied for 5th place.

Monday, August 10, 2009

Apple Acknowledges Problem With MBP 7200rpm Drives

Posted by Jeff Campbell in "Apple Laptops" @ 12:00 PM

"Owners of Apple MacBook Pro notebooks with 7200rpm 500GB hard drives have been complaining for months of clicking sounds followed by temporary stalling. According to Apple, a fix is in the works."

The problem has been happening in the 500GB drives that run at 7200rpm, with reports of a beep shortly before the hard drive clicks and the computer stops responding. There are several reports on the Apple forums that it is totally random with no correlation to a specific incident. According to Apple rep Bill Evans "We are aware of the issue and are working on a software update." Well half the battle is won by the acknowledgement, however they can't give a date for when the update will be available.

Friday, July 17, 2009

Good News, Now You Can Get iPhone Insurance!

Posted by Jeff Campbell in "Apple iPhone & iPod Touch" @ 08:00 AM

"Two years after the Apple iPhone's debut, a longtime insurer of electronic gear is finally offering insurance for it."

Long overdue, and glad there is finally a company that will insure for this type of situation. I had insurance on my 1st generation iPhones with State Farm, but as soon as I put in a claim for one, they dumped me. I've only had the standard Apple Care since, and only for that first year. This coverage will take over where the Apple Care leaves off, covering theft or accidental damage. Nice to have if you have to replace one of these and would have had to pay the full price, even with the $100.00 US deductible. This coverage starts at $62.00/year US and is only available in the U.S. You can get global coverage for an extra cost however. More info can be found at the Safeware site.

Wednesday, May 6, 2009

Apple Replacing Water Damaged iPhones

Posted by Jeff Campbell in "Apple iPhone & iPod Touch" @ 10:00 AM

"Careless iPhone owners who have flipped their handset into a swimming pool-or glass of beer-can now reportedly save themselves the expense of purchasing a new handset under a new Apple store policy allowing the replacement of a liquid-damaged handset for $199."

Photo Credit:

In keeping with the damaged iPhone theme of my posts today, Apple now has a policy that applies to "out of warranty incidents" so you don't have to worry about a costly replacement if you drop your iPhone into the toilet. Normal procedure has been that the fumble-fingered customer had to purchase a new iPhone, which also extended the AT&T two-year contract extension. They must have experienced a rash of these incidents because now you simply pay $199.00 USD for a refurbished iPhone and you are good to go. Or is it another method to clear out the inventory in advance of a new iPhone announcement? We can only hope.

Break Your iPhone Screen? Take it to a Genius

Posted by Jeff Campbell in "Apple iPhone & iPod Touch" @ 08:00 AM

"Apple has updated its procedures for handling certain iPhone hardware problems, and will now for the first time the Genius Bar staff will perform display screen replacements at its retail stores. Previously, iPhones and iPods have been subject to a swap-out policy: if the device is under warranty or otherwise eligible, it's immediately replaced with a refurbished model. Now, iPhones that suffer from broken or inoperable displays will fixed by a module replacement in the back room of the retail stores."

Photo Credit: Apple iPhone Review

The repair takes about 30 to 40 minutes, I suppose depending on the Genius. If you have an iPhone 3G (the only iPhone they will repair on site) and it is still under warranty, you now have a local option. That is if you have a local Apple Store.

Friday, April 10, 2009

iPhone 2.2.1 Update Breaking Wi-Fi?

Posted by Jeff Campbell in "Apple iPhone & iPod Touch" @ 08:00 AM

"This is news to me, and scary news at that, but it seems as though firmware update 2.2.1 has been causing some problems with Wi-Fi for many iPhone users. I've not had any problems, but then again, I use Wi-Fi only sparingly, and even when I do, it's never for an extended period. Also, I've updated to the 3.0 beta firmware, so I might have dodged a bullet there. If you have been having issues, and were hoping for a quick software fix, it looks like you may be out of luck."

I updated and this is the first I've read about it. I use the Wi-Fi connection at work and at home and haven't had one problem, neither have the other iPhone users in my family. So at least you know of 3 users that are good to go! All kidding aside, there are some posts in the Apple forum about the issue and some users have said they were told to bring the iPhone in for full replacement. Apple hasn't officially come out with anything on this however. The issue is affecting 2G and older 3G models, as well as some iPod Touch models. Speculation is that it is related to overheating with the Wi-Fi chip.

Thursday, April 9, 2009

Apple Acknowledges Case Problem on White Macbooks

Posted by Jeff Campbell in "Apple Laptops" @ 08:00 AM;title

"Apple has apparently begun to acknowledge the existence of small white cracks in older plastic MacBooks, according to a report. AppleInsider says Apple service providers started receiving notices last month that the plastic chassis on the white 13-inch MacBook released in 2006 can crack in four different spots. Apple had previously helped out users who had noticed hairline cracks around the trackpad on the top of the notebook, but did not acknowledge cracks in other places as a design flaw, according to AppleInsider."

AppleInsider also has a nice collage of cracks on various white Macbooks. Apple is advising their repair folks to repair the Macbook even if it is outside the warranty date. That is, if it is determined that the owner of the Macbook is not responsible for the cracks. Interestingly enough, the black Macbooks aren't experiencing the same type of cracking, and are not granted the repair consideration outside warranty dates.

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